GENERAL CLIENT ACKNOWLEDGMENT
The client acknowledges that services are provided according to the service description, pricing, policies, and terms applicable at the time of purchase.
The client is responsible for reviewing the applicable terms before making payment.
The client agrees that the business has the right to require acknowledgment of applicable policies before accepting payment or providing certain services.
No employee, independent contractor, representative, or service provider may verbally modify these written policies unless the modification is expressly authorized by the business.
Any exception or accommodation made by the business on one occasion does not automatically modify or waive these policies for future transactions.
2. SERVICE PURCHASES
When a client purchases a service, the client is purchasing the specific service identified on the receipt, invoice, booking confirmation, promotional offer, or other transaction record.
The service purchased, amount paid, date of purchase, and any applicable promotional terms should be documented in the client’s transaction record.
Prices may vary based upon the particular service, promotional offer, package, membership, or pricing period applicable at the time of purchase.
The business reserves the right to change its prices and promotional offers prospectively.
Changes to future pricing do not alter the amount previously paid for a properly documented prepaid service unless otherwise permitted by the applicable terms.
3. PREPAID SERVICES
A prepaid service is a service for which the client has paid some or all of the applicable price before receiving the service.
The client’s payment will be recorded against the specific service or offer purchased.
Prepayment does not guarantee a particular appointment date or time. Appointments remain subject to availability and the business’s scheduling policies.
A client who purchases a prepaid service is responsible for scheduling and attending the service in accordance with the applicable appointment and cancellation policies.
The business will maintain records of prepaid services and redemptions when reasonably practicable.
A prepaid service does not automatically entitle the client to exchange the service for cash, another service, or a different promotional offer except as required by applicable law or expressly permitted by the applicable terms.
Any restriction applicable to a prepaid service will be disclosed to the client before or at the time of purchase.
Pre-paid unused services are considered store credits and may be eligible to be used as store credits toward purchase of products or services.
4. PROMOTIONAL OFFERS
Promotional services, introductory offers, discounted services, special events, limited-time offers, package pricing, and other promotional purchases are offered subject to the specific terms disclosed with the promotion.
A promotional offer may have conditions that differ from the business’s regular service pricing.
Unless specifically stated otherwise, promotional offers:
May not be combined with other discounts or promotions.
May be subject to appointment availability.
May be limited to the service, number of treatments, or package specifically identified in the promotion.
May not be substituted for cash.
May not be redeemed for a different service unless the applicable offer expressly permits substitution.
May be subject to separate cancellation or scheduling requirements that are disclosed before purchase.
The specific terms of a promotion control the transaction when those terms are more specific than the general client policies.
The business will not rely upon a promotional restriction that was not disclosed to the client when the client purchased the promotion.
5. FINAL-SALE / NON-REFUNDABLE PROMOTIONS
When a promotional offer is expressly identified as FINAL SALE, NON-REFUNDABLE, or otherwise subject to a specific restriction, that restriction will be presented to the client before or at the time of purchase.
The client acknowledges that promotional pricing may be offered in exchange for agreeing to specific promotional conditions.
A final-sale designation does not waive any rights or remedies that cannot legally be waived under applicable California or federal law.
Where applicable law requires a refund, cash redemption, cancellation right, or other remedy, the business will comply with the applicable law.
6. GIFT CERTIFICATES / GIFT CARDS
Gift certificates and gift cards issued or sold by the business will be subject to applicable California law and to any lawful terms disclosed to the purchaser.
A gift certificate or gift card should identify, where applicable:
Amount or service value;
Date of purchase;
Recipient, if designated;
Purchaser, if available;
Certificate or transaction number;
Applicable promotional restrictions;
Applicable redemption conditions.
Gift certificates and gift cards are not the same as every type of promotional coupon, discount, complimentary certificate, or promotional voucher.
The business will administer gift certificates and gift cards in accordance with applicable law.
Nothing in these policies is intended to eliminate a statutory right that cannot legally be waived.
7. DEPOSITS
A deposit is an amount collected in connection with reserving an appointment or service.
The receipt or booking confirmation should identify whether the amount is:
(a) applied toward the service price;
(b) a booking fee;
(c) a deposit subject to specified cancellation terms; or
(d) another type of payment.
Any forfeiture, cancellation fee, or other consequence associated with a deposit must be disclosed to the client before payment.
A deposit will not automatically be characterized as nonrefundable merely because it is labeled a “deposit.” The applicable terms and law will govern.
